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Customer Retention? Definition, Strategies & Examples | Salesforce Retention Rate = ((CE-CN)/CS)) x 100 · Calculate the number of retained customers: Subtract the number of new customers (CN) from the total number of customers User Retention Rate = [(CE - CN) / S] x 100. In this formula, CE is the number of users at the end of the
In this video, we will learn about the calculation of Customer Retention Rate in Power BI. We will use the DAX data model to KPI: customer retention percentage